Policies

• Reservations require a one night deposit due at time of booking.

• Cancellation for any portion of your reservation requires at least 10 days advance notice from the reservation date.

• Cancellations received within 10 days of any portion of your reservation are non-refundable and require full payment for all cancelled portions.

• If we are able to re-rent the room on short notice, a refund will be issued for all re-rented portions. Any portion not re-rented will not be refunded.

• Altering any portion of reservation dates prior to arrival also require at least 10 days advance notice.

• Upon arrival, early departures are non-refundable unless we are able to re-rent the room on short notice.

• Full refunds will be given with total compliance of our 10 day cancellation policy.

• Due to our short rental season, last minute cancellations/alterations affect us greatly. If you have any concern about unforeseen circumstances that may cause a last minute cancellation (i.e. flight delay, flight cancellation, car trouble, illness, weather etc.), you might consider researching Travel Insurance. We stand firm on our cancellation policy regardless of why you need to cancel.

• ALL OF OUR MOTEL ROOMS ARE NON-SMOKING!

• SMOKING IS NOT PERMITTED ANYWHERE ON OUR PROPERTY, INCLUDING OUR PORCHES, BALCONIES, THE POOL AREA, AND THE PARKING LOT! OUR NON-SMOKING POLICY INCLUDES ELECTRONIC/VAPING DEVICES, CIGARS, AND MARIJUANA! If you are a smoker, please carefully consider this policy before making a reservation. A $500.00 cleaning fee will be imposed for disregarding this policy.

• For the comfort and courtesy of all of our guests, please refrain from bringing the following items into our motel rooms. A $500.00 cleaning fee will be imposed for disregarding this policy.
    NO PETS
    NO BICYCLES
    NO SEAFOOD
    NO CANDLE BURNING
    NO INCENSE BURNING
    NO SCENTED OIL DIFFUSERS

• For the comfort and courtesy of our guests, the hours of 9:00 pm - 8:00 am are designated quiet hours. Our location is extremely quiet at night, which is one of the many things our guests have come to know, love and expect about our property. Please refrain from making any excessive noise, both inside and outside of your room, during this time.

• WE DO NOT ALLOW children under the age of 18 in our second floor rooms or in our rooms that offer a full kitchen due to safety concerns.

• All persons under the age of 21 must be accompanied by an adult.

• We do not offer discounts of any kind.

• We do not offer a continental breakfast.

• CHECK IN is between 3:00pm & 8:00pm. Please contact us to arrange a late check in if needed.

• CHECK OUT is by 10:00am.

Our Mission

At Cromwell Harbor Motel, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Cromwell Harbor Motel. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Cromwell Harbor Motel does not give or sell to anyone any information we collect on our site.

We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.

Security

At Cromwell Harbor Motel, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications

Cromwell Harbor Motel may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.